Return & Refund

Return & Refund Policy

Return window

You can request a return within 5 days of receiving your order.

Eligible returns

A product is eligible if it is damaged, defective or incorrect, or if it differs from what you ordered. Other products must be unused, unwashed and in original condition with tags and packaging where applicable. Used, washed, altered or customer-damaged items are not eligible, except where the law requires otherwise.

Refunds only

We offer refunds only. We do not offer exchanges.

Return shipping

Trenzly pays the return shipping cost when there is a valid reason, such as a damaged, defective or incorrect item, or any mistake on our side. For other returns, the customer pays the return shipping cost.

How to request a return

Email support@trenzly.in or WhatsApp +91 93843 98801 within 5 days of delivery with your order number and clear photos or videos if the item is damaged or incorrect. Please do not send the product back before you receive return instructions.

Refund process

Approved refunds are issued to your original payment method within 5 days after the returned item or reported issue is reviewed and approved. The time it takes to appear can depend on your bank or payment provider. For Cash on Delivery orders, we will contact you to arrange the refund.