Frequently asked questions
Quick answers to the most common questions.
How long does delivery take?
Your order usually reaches you within 5 to 7 business days of placing it, depending on your location. We ship all over India, and every product is quality checked before it is dispatched.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available on eligible orders. A small COD fee may apply and it is shown clearly at checkout. Prepaid orders through UPI, cards or netbanking are quicker to confirm.
Which payment methods do you accept?
We accept UPI, debit and credit cards, netbanking and wallets through Razorpay, and Cash on Delivery on eligible orders. All online payments are secure.
What is your return policy?
You can request a return within 5 days of delivery if you received a wrong, damaged or defective product. The product must be unused with tags and original packaging. See our Returns and Refund Policy for full details.
How do I return or exchange a product?
Message us on WhatsApp (+91 93843 98801) or email support@trenzly.in with your order number and photos. We will confirm and guide you through the next steps.
When will I get my refund?
After your return is received and approved, refunds to online payments usually take 5 to 7 business days to show in your account. COD refunds are made by bank transfer or UPI.
How can I track my order?
You will get tracking details by email, SMS or WhatsApp once your order ships. You can also message us with your order number for an update.
How do I choose the right size?
Check the size chart on each product page. If you are between sizes, we usually suggest choosing the larger one for a relaxed fit. Our support team can help you choose.
Is the print and fabric quality good?
Yes. Premium quality is a core promise at Trenzly. We use soft, durable fabrics and we check every single product before it ships. For best results, wash inside out in cold water and avoid harsh bleach.
Can I cancel or change my order?
You can cancel or change an order before it is dispatched. Because many items are made to order, changes may not be possible once production has started. Contact us as soon as possible.
Can I design my own t-shirt or hoodie?
Customisation is available on selected products. Customised items are made specially for you, so they cannot be returned unless they arrive damaged or with a production fault.
How can I contact you?
We are available 24/7. WhatsApp us at +91 93843 98801 or email support@trenzly.in.